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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) By Clayton M. Christensen Cover Image
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) (Hardcover)
By Clayton M. Christensen
$35.00
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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value By Peter Fader, Sarah E. Toms Cover Image
The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value (Paperback)
By Peter Fader, Sarah E. Toms
$17.99
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results By Renee Evenson Cover Image
Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results (Paperback)
By Renee Evenson
$19.99
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Fit for Purpose: Sintetizando a experiência do cliente com a estratégia para resultados de negócios acelerados By David J. Anderson, Alexei Zheglov Cover Image
Fit for Purpose: Sintetizando a experiência do cliente com a estratégia para resultados de negócios acelerados (Paperback)
By David J. Anderson, Alexei Zheglov
$30.00
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Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions By Donna Weber Cover Image
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions (Hardcover)
By Donna Weber
$27.99
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Your Client's Story: Know Your Clients and the Rest Will Follow By Scott West, Mitch Anthony Cover Image
Your Client's Story: Know Your Clients and the Rest Will Follow (Paperback)
By Scott West, Mitch Anthony
$24.95
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Emotional Intelligence for Sales Success: Connect with Customers and Get Results By Colleen Stanley Cover Image
Emotional Intelligence for Sales Success: Connect with Customers and Get Results (Paperback)
By Colleen Stanley
$19.99
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know By Jeffrey Gitomer Cover Image
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know (Hardcover)
By Jeffrey Gitomer
$30.00
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Delivering Knock Your Socks Off Service By Performance Research Associates, John Bush (Illustrator) Cover Image
Delivering Knock Your Socks Off Service (Paperback)
By Performance Research Associates, John Bush (Illustrator)
$19.99
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What Your Customer Wants and Can't Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research) By Melina Palmer Cover Image
What Your Customer Wants and Can't Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research) (Paperback)
By Melina Palmer
$18.95
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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet By Ron Kaufman Cover Image
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet (Hardcover)
By Ron Kaufman
$24.95
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CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer By Katie Mares Cover Image
CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer (Hardcover)
By Katie Mares
$24.95
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