Dr. William L. Ury shows listeners how to overcome serious obstacles to negotiation. Whether dealing with an unruly teenager or an office bully, Dr. Ury's method will help listeners gain control in even the most difficult situations. Most importantly, GETTING PAST NO gets results.
About the Author
William Ury is a negotiation expert from Harvard Law School's Program on Negotiation. He frequently gives seminars to companies such as IBM, AT&T and American Express and has served as a consultant to the White House, the State Department and the Pentagon.